Effective Date: May 15, 2026
1. Overview
This Returns & Exchanges Policy outlines the conditions, procedures, and limitations applicable to returns, exchanges, refunds, and related customer requests made through VCF Ritual.
By placing an order through our website, customers acknowledge and agree to the terms described in this policy.
VCF Ritual maintains commercially reasonable return review procedures designed to balance customer satisfaction, product integrity, hygiene standards, fraud prevention, and operational compliance.
2. Return Eligibility
Eligible return requests must be submitted within fourteen (14) calendar days following confirmed delivery of the order.
To qualify for return approval, returned items must:
- Be unused and unwashed
- Be free from stains, odors, damage, or excessive wear
- Include original packaging, tags, inserts, and accessories
- Be returned in commercially resalable condition
VCF Ritual reserves the right to reject returns that do not meet these conditions.
3. Non-Returnable Items
For hygiene, safety, operational, and fraud prevention reasons, certain items may not be eligible for return or exchange.
Non-returnable items may include, but are not limited to:
- Final sale or clearance items
- Gift cards
- Personalized or customized products
- Products showing signs of use, washing, or alteration
- Items returned without authorization
VCF Ritual reserves the right to determine return eligibility at its sole discretion.
4. Return Authorization Process
Customers must contact VCF Ritual prior to returning any item.
Unauthorized returns may be refused or returned to the sender at the customer’s expense.
To initiate a return request, customers may be required to provide:
- Order number
- Proof of purchase
- Photographs of the product
- Packaging condition documentation
- Additional verification reasonably requested by VCF Ritual
5. Exchanges
Exchange requests are subject to product availability and inventory conditions.
VCF Ritual does not guarantee replacement availability for limited releases, discontinued products, or inventory-constrained items.
If an exchange cannot be completed, VCF Ritual may, at its discretion, offer:
- Store credit
- Refund approval
- Alternative replacement options
6. Refund Processing
Approved refunds will generally be processed to the original payment method within five (5) to ten (10) business days after the returned item has been received and inspected.
Refund timing may vary depending on:
- Financial institution processing times
- Credit card provider policies
- Payment processor review procedures
- Fraud prevention review requirements
Original shipping fees, duties, taxes, insurance charges, and non-refundable processing costs may not be refundable unless otherwise required by applicable law.
7. Damaged or Incorrect Orders
Customers must report damaged, defective, or incorrect items within seventy-two (72) hours of confirmed delivery.
Failure to report issues within the required timeframe may result in denial of the claim.
VCF Ritual may require supporting evidence, including:
- Product photographs
- Packaging photographs
- Shipping label images
- Carrier documentation
- Additional verification materials
8. Return Shipping Responsibility
Unless otherwise required by law or explicitly approved by VCF Ritual, customers are responsible for return shipping costs.
VCF Ritual is not responsible for returned packages lost or damaged during transit.
Customers are strongly encouraged to use trackable and insured shipping services when returning items.
9. Fraud Prevention and Abuse Protection
VCF Ritual reserves the right to refuse returns, exchanges, refunds, or future transactions associated with suspected abuse, excessive return activity, commercial misuse, or fraudulent conduct.
Accounts or transactions identified as high-risk may be subject to additional verification or permanent restriction.
10. Limitation of Liability
To the maximum extent permitted by applicable law, VCF Ritual shall not be liable for indirect, incidental, consequential, or special damages arising from return delays, denied claims, shipping disruptions, or refund processing issues.
VCF Ritual’s total liability relating to any order shall not exceed the original purchase amount paid for the applicable product.
11. Policy Updates
VCF Ritual reserves the right to modify or update this Returns & Exchanges Policy at any time without prior notice.
Changes become effective immediately upon publication on this website.
Customers are encouraged to review this policy periodically before placing orders.
12. Contact Information
For return or exchange inquiries, please contact:
VCF Ritual
Email: [email protected]
Website: www.vcfritual.com