Effective Date: May 15, 2026
Orders
Can I modify or cancel my order after placing it?
Orders are processed quickly to maintain fulfillment efficiency. Once an order has entered processing or shipment preparation, modifications or cancellations may no longer be possible.
If you need assistance, please contact us as soon as possible at [email protected].
How do I know if my order was successfully placed?
After completing your purchase, you will receive an order confirmation email containing your order details and confirmation number.
If you do not receive a confirmation email, please check your spam or promotions folder before contacting support.
Why was my order canceled?
VCF Ritual reserves the right to cancel orders for reasons including, but not limited to:
- Payment authorization failure
- Fraud prevention review
- Inventory availability
- Billing or shipping verification issues
- High-risk transaction indicators
If your order is canceled, any authorized payment will generally be released or refunded according to your financial institution’s processing timeline.
Shipping
How long does shipping take?
Domestic U.S. orders are generally delivered within:
- Standard Shipping: 2–7 business days
- Expedited Shipping: 1–3 business days
Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or operational disruptions.
Which shipping carriers do you use?
VCF Ritual works with reputable third-party shipping providers, including:
- USPS
- UPS
- FedEx
Carrier selection is determined based on operational efficiency, destination, package specifications, and shipping reliability.
Do you ship internationally?
International shipping availability may vary depending on destination restrictions, customs regulations, carrier limitations, and compliance requirements.
Customers are responsible for any applicable import duties, taxes, or customs-related fees.
How can I track my package?
Tracking information is typically sent once your order has been shipped and accepted by the carrier.
Please allow time for carrier tracking systems to update.
Returns & Exchanges
What is your return policy?
Eligible return requests must generally be submitted within fourteen (14) calendar days following confirmed delivery.
Returned items must be:
- Unused
- Unwashed
- In original condition
- Returned with original packaging and tags
Please review our Returns & Exchanges Policy for complete eligibility requirements.
Are there items that cannot be returned?
Certain products may not be eligible for return, including:
- Final sale items
- Clearance products
- Gift cards
- Personalized items
- Used or altered products
VCF Ritual reserves the right to determine final return eligibility.
How long do refunds take?
Approved refunds are generally processed within five (5) to ten (10) business days after the returned item has been received and inspected.
Actual refund timing may vary depending on your financial institution and payment provider.
Do customers pay for return shipping?
Unless otherwise required by law or approved by VCF Ritual, customers are generally responsible for return shipping costs.
We strongly recommend using insured and trackable shipping services for returns.
Payments & Security
What payment methods do you accept?
Accepted payment methods may include major credit cards, debit cards, digital wallets, and other payment methods displayed at checkout.
Payment availability may vary by region or transaction type.
Is my payment information secure?
VCF Ritual utilizes commercially reasonable security measures and third-party payment processing providers designed to help protect payment information and reduce unauthorized transactions.
However, no online transmission or storage system can be guaranteed to be completely secure.
Why was my payment declined?
Payments may be declined for reasons including:
- Incorrect billing information
- Card issuer restrictions
- Insufficient funds
- Fraud prevention review
- Security verification failure
Please contact your financial institution for additional information regarding declined transactions.
Products
Are your products authentic?
Yes. All products sold through VCF Ritual are intended to meet our internal quality and product standards.
Product colors look different in person. Why?
Product appearance may vary slightly depending on screen settings, lighting conditions, manufacturing variations, or device display calibration.
VCF Ritual does not guarantee exact color representation across all devices.
Contact
How can I contact customer support?
For support inquiries, please contact:
VCF Ritual
Email: [email protected]
Website: www.vcfritual.com
How long does customer support take to respond?
Response times may vary depending on inquiry volume, holidays, and operational conditions.
VCF Ritual will make commercially reasonable efforts to respond as promptly as possible.